terms and condition
Upon payment of the membership fee, Oktopus Fitness Club (“Oktopus”) shall provide the Club Member with sports and wellness services.
2. Unified AgreementThese Terms & Conditions (“Service Agreement”), the Privacy Policy available on the Oktopus platform, and, if applicable, consent to marketing communications together form a single, unified framework agreement. This agreement remains in force indefinitely, regardless of the duration of any specific membership.
3. Purchase of a New MembershipEach time the Club Member pays for a chosen membership, the parties shall be considered to have reached an agreement without the need to sign any additional document. These Terms & Conditions apply to all memberships purchased by the Club Member.
4. Amendments to the Framework AgreementOktopus reserves the right to amend the framework agreement at any time. The Club Member will be notified at least 10 (ten) days in advance through one of the communication channels provided or via the Oktopus platform. If the Member does not agree with the amendments, they must inform Oktopus and request termination of the framework agreement. Continued use of the membership constitutes acceptance of the amendments.
5. Dispute ResolutionAny disputes between the parties shall be resolved through negotiation. If no agreement is reached, the dispute shall be reviewed by the courts of Georgia.
6. Applicable LawAll matters not regulated by this Agreement shall be governed by Georgian law.
7. Termination Policy
If the membership was purchased physically at the club’s reception, the Member has no right to terminate the Agreement or request a refund.
If the membership was purchased remotely (through any channel), the Member may cancel the Agreement within 14 days and request a refund.
If the membership has been used at least once, the refundable amount will be reduced proportionally based on the days used.
To receive a refund, the Member must provide proof of payment and submit a refund request.
The Club Member assumes full responsibility for their health condition and confirms that they have no medical issues preventing physical activity.
9. Rules, Regulations, and ScheduleThe Member agrees to comply with all Club rules, regulations, and the schedule established by the administration. This information may be communicated through posted notices or verbally. The administration may modify rules as needed.
10. Transfer of MembershipTransferring the membership to a third party is strictly prohibited.
11. Access Control
The Member must purchase an access card, sticker, or wristband.
They must scan it upon entry and exit.
Sharing the access card is prohibited.
If the card is used by another person, the Club may suspend or cancel the membership at any time.
The Member may upgrade or change their membership to a longer or more expensive plan by paying the price difference.
13. Lockers
The Club may remove items left in lockers overnight.
The Member releases the Club from liability for lost or damaged items.
Storing illegal, hazardous, toxic, or flammable items is prohibited.
The Club strongly advises Members not to bring valuables. The Club is not responsible for loss, theft, or damage of such items anywhere on Club premises.
15. Children
Children aged 4 and above may train at the Club.
Registration of minors requires parental consent and proof of identity.
Children aged 4–16 must train with a personal trainer.
Pre-registration is mandatory.
Latecomers will not be admitted.
Members must comply with all group class rules.
- 1-month membership: 1 freeze, up to 5 calendar days
- 3-month membership: 3 freezes, each at least 5 calendar days
- 6-month membership: 4 freezes, each at least 5 calendar days
- 12-month membership: 7 freezes, each at least 5 calendar days
Members must respect others’ personal space.
Aggressive, offensive, or dangerous behavior is prohibited.
Entering the Club under the influence of alcohol or drugs is strictly prohibited.
The Club may suspend or cancel membership and/or contact authorities in such cases.
Members must wear proper sports clothing and footwear.
Training in outdoor clothing or footwear is prohibited.
Training without a shirt is not allowed.
Recording in changing rooms or private areas (e.g., spa rooms) is strictly prohibited.
Recording is also prohibited in pool areas and group classes if any other person appears in the frame.
Training by individuals not employed by the Club, including online personal training, is strictly prohibited inside the Club.
22. Video SurveillanceThe Member acknowledges that the Club uses video surveillance for security. Recordings are stored for 14 calendar days.
23. Membership CancellationThe Club reserves the right to suspend or cancel the membership at any time if the Member violates Club rules or regulations.
24. PetsFor safety reasons, pets are not allowed inside the Club premises.
25. Liability
The Member assumes full responsibility for improper or negligent use of equipment.
The Club, its founders, and employees are not liable for damages caused by the Member’s actions.
The Member must compensate for any damage caused to equipment, facilities, or Club property.