group class booking rules

A few things to know about booking our group classes.

As you’ve probably already noticed, our group classes are truly very popular – which is amazing! However, to ensure that attendance remains convenient and fair for every member of our club, we’ve developed eight (8) simple rules.

1. You have access to any of our group classes. All classes must be booked in advance through the Oktopus website or mobile application and are complimentary for members. (Maximum 3 classes per day.)
2. Booking opens 26 hours before the class start time.
3. If a class is fully booked, you can join the waitlist. If someone ahead of you cancels, you will be automatically added to the class.
4. You may cancel your reservation up to 1 hour before the class without any penalty.
5. Please check in on the tablet before entering the class to ensure your attendance is recorded and to avoid a No-Show penalty.
6. Kindly arrive at least 5 minutes early. Late arrivals may result in your spot being given to a member on the waitlist.
7. Members who accumulate two (2) No-Shows within  one (1) week without canceling in advance will be blocked from online bookings for one (1) week.